Privacy Policy
Effective Date: May 2026
Big Chief (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase from our website.
By using this website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you place an order, create an account, subscribe, or contact us, we may collect:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information
- Date of birth or age verification information
Device & Usage Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website activity and browsing behavior
- Referral links
- Cookies and analytics data
2. How We Use Your Information
We may use collected information to:
- Process and fulfill orders
- Verify age and identity
- Provide customer support
- Improve website functionality and user experience
- Prevent fraud and unauthorized transactions
- Send updates, promotions, SMS, and marketing communications
- Comply with legal obligations
3. SMS & Marketing Communications
By providing your phone number or email, you consent to receive promotional and transactional communications from us.
Message frequency may vary. Standard carrier and data rates may apply.
You may opt out at any time by:
- Clicking “unsubscribe” in emails
- Replying “STOP” to SMS messages
4. Cookies & Tracking Technologies
We use cookies, pixels, analytics tools, and similar technologies to:
- Remember user preferences
- Analyze traffic and behavior
- Improve advertising and marketing performance
- Personalize website content
You may disable cookies through your browser settings, though certain website features may not function properly.
5. Sharing of Information
We may share information with trusted third parties involved in operating our business, including:
- Payment processors
- Shipping carriers
- Age verification providers
- Marketing and analytics providers
- Fraud prevention services
We do not sell personal information to third parties.
We may disclose information if required by law, legal process, or to protect our rights and safety.
6. Payment Information
Payment information is processed securely through third-party payment providers. We do not store full payment card information on our servers.
7. Age Restrictions
This website is intended only for adults 21 years of age or older. We do not knowingly collect information from individuals under 21.
If we learn that information has been collected from a minor, we reserve the right to delete it immediately.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to help protect your information. However, no online system can be guaranteed completely secure.
By using this website, you acknowledge and accept these risks.
9. California Privacy Rights
California residents may have certain rights under applicable privacy laws, including the right to:
- Request access to personal information
- Request deletion of personal information
- Request correction of inaccurate information
To submit a request, contact us at:
hello@bigchiefextracts.com
10. Third-Party Services & Links
This website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party platforms.
11. Hemp Product Disclaimer
Information collected through this website may be used to ensure compliance with federal and state hemp regulations, including age verification and shipping restrictions.
12. Changes to This Policy
We reserve the right to modify or update this Privacy Policy at any time without prior notice. Continued use of the website after updates constitutes acceptance of the revised policy.
13. Contact Information
If you have questions regarding this Privacy Policy, please contact:
Big Chief
hello@bigchiefextracts.com
shopbigchief.com