Refund & Return Policy
At Big Chief, customer satisfaction is important to us. Due to the nature of hemp-derived consumable products, all sales are generally considered final. Please review our policy below before placing an order.
Returns
For safety, compliance, and quality assurance reasons, we do not accept returns on:
- Opened products
- Used products
- Consumable items
- Clearance or promotional items
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
support@bigchiefextracts.com
Please include:
- Your order number
- Photos of the product and packaging
- A description of the issue
We reserve the right to deny claims submitted outside the claim window or lacking sufficient documentation.
Non-Refundable Situations
We do not issue refunds for:
- Personal preference or taste
- Effects or individual experiences
- Minor packaging variations
- Delayed shipping caused by carriers
- Orders seized, delayed, or restricted due to local laws
- Incorrect shipping addresses provided by the customer
- Products used contrary to instructions or warnings
Shipping Issues
Once an order has been transferred to the shipping carrier, delivery timelines are outside our control.
We are not responsible for:
- Carrier delays
- Lost or stolen packages marked as delivered
- Shipping interruptions due to weather, regulatory actions, or force majeure events
Customers are responsible for ensuring shipping information is accurate at checkout.
Order Cancellations
Orders may only be canceled before fulfillment begins. Once processing or shipment has started, orders cannot be canceled.
We reserve the right to cancel any order suspected of fraud, unauthorized activity, or violations of our Terms of Service.
Chargebacks & Fraud
Fraudulent chargebacks or disputes may result in:
- Permanent ban from future purchases
- Reporting to payment processors or fraud prevention services
- Collection activity or legal action where applicable
Customers are encouraged to contact us directly to resolve any issues before initiating a payment dispute.
Hemp Product Disclaimer
Due to the evolving nature of hemp regulations, customers assume responsibility for understanding local laws before purchasing products from this website.
We do not guarantee product legality in every jurisdiction.